Klaim99 Privacy Policy — Your Personal Data Protection

Klaim99 collects several categories of information to ensure a safe, seamless, and personalised experience for every player. We only collect data that is strictly necessary for clearly defined and legitimate purposes.

Information you provide directly:

• Full name as shown on your official identification document
• Date of birth for age verification purposes (18 years and above)
• Active email address for account communications and promotions
• Registered Malaysian mobile number
• Current residential address including postcode and state
• Payment method details including bank account numbers or digital wallet information
• Identity documents (MyKad, passport) uploaded during the KYC process

Information collected automatically:

• IP address and network information for security and fraud prevention purposes
• Device type, operating system, and web browser version used
• Gaming activity data including dates, times, game types, betting amounts, and results
• Deposit and withdrawal transaction history
• Cookie data and mobile app usage
• Access logs and session records for security purposes

Every piece of information collected by klaim99 is used for a specific, legitimate, and transparent purpose. We do not use your data for any other reason without notifying you first.

• Account management: Creating, verifying, and maintaining your player account, including the required KYC process.
• Payment processing: Processing deposits and withdrawals securely through your preferred payment method.
• Service delivery: Ensuring all games, sports betting, bingo, and Live Casino operate smoothly and fairly.
• Security & Fraud Prevention: Detecting suspicious activity, protecting your account from unauthorised access, and maintaining platform integrity.
• Communication: Sending important notifications about your account, transactions, promotions, and relevant policy updates.
• Platform improvements: Analysing usage patterns to improve the gaming experience and develop better new features.
• Legal compliance: Fulfilling anti-money laundering (AML) compliance obligations, counter-terrorism financing requirements, and other applicable legal obligations.
• Responsible gaming: Monitoring gameplay patterns to identify players who may need support and self-control tools.

Klaim99 does not sell, rent, or trade your personal data to any third party for marketing purposes. However, we may share your information in the following limited circumstances:

• Trusted service providers: Payment processors, licensed gaming software providers, and technical infrastructure vendors directly involved in platform operations — all bound by strict confidentiality agreements.
• Legal Requirements: When required by a legitimate authority or an enforceable court order, we will disclose only the information that is strictly necessary.
• Fraud prevention: With recognised fraud prevention agencies and AML compliance bodies to protect all parties from illegal activity.
• Business transfer: In the event of a merger, acquisition, or asset sale, user data may be transferred to the new entity subject to equivalent privacy protections.

Protecting your personal and financial data is klaim99's top priority. We continuously invest in the latest security infrastructure to keep your information safe at all times.

• 256-bit SSL Encryption: All data transmitted between your device and klaim99 servers is protected with industry-grade encryption, the same standard used by leading financial institutions.
• Two-factor authentication (2FA): An extra layer of security to protect your account login from unauthorised access.
• Secure data storage: Sensitive data is stored on servers protected by strict access controls and monitored 24/7 by our IT security team.
• Regular security audits: Our platform undergoes regular penetration testing and independent security audits to identify and address any vulnerabilities.
• Active monitoring: A real-time threat detection system monitors any unusual activity on your account.

While we take all reasonable steps to protect your data, no online system can be guaranteed 100% secure. You are also responsible for keeping your account password safe and not sharing it with anyone.

Klaim99 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential cookies: Required for core platform functions such as login verification and session management. These cookies cannot be disabled without affecting your experience.
• Performance cookies: Collecting information about how you use the platform to help us improve functionality and site speed.
• Preference cookies: Saving your preferences such as language, theme, and display settings so you do not need to reconfigure them each time you log in.
• Analytics cookies: Helping us understand overall platform usage patterns in aggregate and anonymous form for improvement purposes.

You can manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the platform.

As a klaim99 user, you hold certain rights regarding your personal data, which we take seriously and respect in full:

To exercise any of the above rights, please contact the klaim99 customer support team via live chat or email. We will process your request within 30 business days. In some cases, we may need to verify your identity before processing the request.

Please note that certain data may need to be retained to fulfil legal obligations even after a deletion request has been submitted.

Klaim99 retains your personal data only for as long as needed to fulfil the purposes outlined in this policy, or as required by applicable law.

• Active account data: Retained for as long as your account is active and in use.
• Data after account closure: Transaction records and KYC information are retained for a minimum of 5 years after account closure to meet AML compliance and financial regulatory requirements.
• Communication logs: Retained for 2 years for dispute resolution and customer support purposes.
• Analytics data and cookies: Typically deleted or anonymised within 13 months.

Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be personally linked to you.

Klaim99 operates on server infrastructure that may be located across multiple regions to ensure optimal performance and reliability. This means your data may be transferred and stored outside Malaysia.

In all cases of cross-border data transfers, we ensure:

• Protection at a level equal to or higher than Malaysian standards is fully upheld.
• Legally binding data transfer agreements are established with all parties involved.
• Additional protection measures such as end-to-end encryption are applied during transfers.

Klaim99 may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. We are committed to notifying you of any material changes.

When significant changes are made, we will:

• Updating the "Last Updated" date at the top of this page.
• Sending a notification to your registered email at least 7 days before the changes take effect.
• Displaying a clear notice on the platform's home page for a specified period.

We encourage you to check this page regularly. Continued use of the platform after any amendments take effect means you accept the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact the klaim99 Data Protection Officer through the following channels:

We take every privacy inquiry seriously and will endeavour to provide a complete and satisfactory response as promptly as possible.